Outsourcing has been successfully practised in many governments to leverage time, resources and improve service delivery to citizens. It is not a simple process to manage. A fundamental re-examination and re-definition of government operations are often linked with the outsourcing process. Managers need to re-think whether certain functions are "inherently governmental" and can only be effectively performed by civil servants.

The Civil Service Training and Development Institute (CSTDI) is now inviting applications from officers on MPS 45 and/or above for a half-day seminar to be held in October and a two-day workshop in November.

The Disciplines of Outsourcing in the Government Sector : Possibilities, Process and Pitfalls

This half-day seminar is to be held on 17 October 2000. The speaker is Mr. Sidney Yuen, the founding director of Hong Kong Benchmarking Clearinghouse.The seminar aims to provide an overview of a comprehensive management system for achieving breakthrough in organizational performance, and for successfully guiding organizations through changes in service delivery. The Disciplines of Outsourcing offers specific guidelines for developing a strategic approach to outsourcing, evaluating the best options, defining requirements and taking them to the market, selecting partners, managing transition of change, and managing the ongoing operations.

Workshop on Strategic Outsourcing for Improved Government Operations

This two-day workshop is to be held on 28 & 29 November 2000.

Upon completion of the workshop, participants will understand where and how outsourcing can be used to improve cost effectiveness and service quality. Participants will have lots of opportunities to gain hands-on experience during the workshop through small group exercises and case study analysis.

(For enquiries, please contact Miss Patricia Tam at 2231 3853 or Miss Winnie Shiu at 2231 3873.)

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