Finding means to enhance productivity
is important task that departments have to face under the EPP. Many
have succeeded in achieving savings and at the same time enhancing efficiency
by exploiting the use of information technology (IT).
We would like to share with colleagues
the following cases:
Computerised Social Security System
of the Social Welfare Department (SWD)
The system enables the 1,500 staff
in 38 Social Security Field Units of SWD to attend to more customers
at any time. Sophisticated on-line functions have allowed the collation
and processing of applications and claims in one single visit and greatly
reduced the waiting time. The system also enables speedier payment processing
and supports more caring home visit operations. To SWD and the Health
and Welfare Bureau, the comprehensive management information provided
by the system has become an effective tool in monitoring the operation
of the social security system.
Electronic Tendering System of the
Government Supplies Department (GSD)
The system enables the GSD to post
tender notices on its website on the Internet to attract more suppliers
both local and overseas. Round-the-clock service allows subscribing
suppliers to download tender documents and submit tender offers electronically,
thus saving time and money for both parties.
Selective Placement System of the
Labour Department (LD)
The system is designed to enhancing
the job matching service for disabled job seekers. It facilitates the
sharing of information among the various branch offices of the Selective
Placement Division and the Employment Services Division of the LD by
maintaining a centralised database of vacancies and disabled job seekers.
Whenever a vacancy arises or a job seeker turns up for assistance, the
system will enable the placement officer to conduct comprehensive automated
job matching so that referrals could be made to the prospective employers
or the job seekers in a timely manner.
Integrated Information System for
Community Relations Department of Independent Commission Against Corruption
The system links up five headquarters
units and eight regional offices with a central database to enhance
information sharing and enable better coordination of various programme
areas. It will also reduce the manpower for inputting as well as processing
data and, at the same time, facilitate the management to efficiently
monitor the performance of all preventive education activities.
Workflow Management System of the
Environment Protection Department (EPD)
With a total of 10 offices and over
500 staff, EPD has maximised the use of the government standard mail
system, Lotus Notes, to streamline its workflow in more than 40 areas
such as training applications, vehicle bookings, library management,
and the dissemination and retrieval of reference materials. Since the
live operation of the system in August 2000, the department has improved
considerably its overall efficiency.
Mobile Computing for Bailiffs in the
Bailiffs will use mobile computing
devices to access their job assignments and to record the service results
while they are on outdoor duties. The provision of handheld Personal
Data Assistants will improve the productivity of the Bailiffs and enable
the Judiciary to have more effective human resources management.
These are just some of the examples
of how departments are exploiting the use of IT to enhance productivity
and improve quality in the provision of service both within the government
and to members of the public.
We note that the use of IT may not
produce immediate savings in some cases as there is a need to acquire
hardware and software. As IT is an effective tool to assist us in changing
the conventional approach of service delivery, streamlining operational
procedures and facilitating the provision of more customer-oriented
service, it can help save money in the long term.